FAQ - Frequently Asked Questions

General:

Do you have a warranty?

Yes, we have. Please review our Refund and Return Policy.

Do I need to sign a contract?

Please review our Terms and Conditions page.

Orders:

Do you have any physical locations?

Yes, our street address is:

298 Rue des Orioles, Terrebonne, Quebec, Canada, J6V 1M8

What is your return policy?

Please review our Refund and Return Policy page.

What should I do if my order is lost, stolen, or damaged?

Please review our Refund and Return Policy page.

How can I track my order?

Please read our Refund and Return Policy page.

We highly recommend opting for insurance with your chosen delivery method.

This way, you will receive a tracking number in case the package does not reach its destination.

Without this reference number, 3DPrintCart cannot guarantee the package’s delivery status, and in such cases, 3DPrintCart may deny your request, regardless of how you submit a refund request.

When can I expect my order to arrive?

Your delivery, following the payment of your order, depends on several factors, including:

Order processing and verification
The shipping method you selected
Customs and transportation within your country
If the item is custom-made for you
If your item has any modifications compared to our standard model
Whether the item is custom-made
The complexity of the item
If one or more colors need to be added or changed

Other factors may also influence delivery (postal strikes, incidents, etc.).

Orders without modifications are shipped promptly.

We can provide an estimated shipping time for other orders.

For a price quote, please contact us with as much detail as possible and attach any photos or drawings if you can. We will respond to you shortly.

Payments:

What payment methods do you accept?

We accept major credit cards, debit cards, Interac E-Transfer, Stripe, PayPal, international transfers, and cash.

The total amount of the order is due at the time of purchase, whether it is delivered or picked up at our location.

We do not ship C.O.D.

We do not ship to P.O. Boxes, C.P. addresses, or similar locations.

We only ship to residential addresses unless prior arrangements have been made.

Do you sell gift cards?

Yes, we have a program called Gift Card. Through this program, instead of issuing a refund, we can convert a specific amount into a gift card. This program can also be used to promote a product, particularly during the holiday season. Additional promotions and offers are available with our gift cards. For instance, a gift card allows you to apply its value towards your purchases of our products and services.

How can I check my gift card balance?

To check your gift card balance, you need to visit your account, My Account > Gift Cards section and enter your gift code.

If you redeemed the card to your account, the balance usually becomes store credit or appears under your account’s credit tab.

Can I make a purchase using financing platforms like Klarna or Afterpay?

Yes, we offer this method of payment. You can make purchases using financing platforms such as Klarna and Afterpay on 3DPrintCart and pay for your order in multiple installments. In this case, you will be subject to their terms and conditions, which you must agree to.

Do you offer Google Pay or Apple Pay?

Google Wallet and Apple Pay are digital wallet services that facilitate contactless payments using NFC technology, allowing you to store your cards digitally for convenient tap-to-pay transactions. Apple Pay is specifically designed for Apple devices, utilizes Face ID/Touch ID for authentication, and integrates seamlessly with Apple’s ecosystem. Conversely, Google Wallet (for Android) offers a wider range of features such as boarding passes and tickets, integrates with various Google services, and supports PIN/fingerprint authentication. Both platforms ensure secure transactions through tokenization, which substitutes your actual card number with a unique code, making them safer than physical cards. While Apple Pay mainly focuses on payments, Google Wallet also helps you manage various items like IDs, tickets, and loyalty cards within its application.

Ultimately, your choice between Google Wallet and Apple Pay depends on the device you use.

You can choose either option with 3DPrintCart.

Product or service questions:

What products do you offer?

3DPrintCart.com offers products crafted using our advanced 3D printing technology. We provide figurines, statuettes, monuments, and various other items available fully assembled or as kits, suitable for both office and home use, all made entirely with our 3D printing capabilities. We modify, design, and recreate a wide range of objects. For example, we can customize a broken object you own that is no longer available in stores, alter an item to meet your specific needs, or create a statuette you’d like to showcase in your living room (customizing its shape, color, size, design, base, inscribing your name or any text, etc.). We can also reproduce a mechanical component missing a gear or manufacture a specific hose or adapter according to your requirements.

What services do you offer?

3DPrintCart provides services for creating, renovating, and customizing your items.

We offer a wide range of products made with our 3D printers, including figurines, vehicles, monuments, and various home and office items that can either be redesigned or kept as they are to match your specific preferences and needs.

For instance, a broken, worn, or lost item you want to recreate, or something that is no longer available on the market, is just one example of the services we provide.

Shipping and delivery:

How long does shipping take?

We will process and dispatch your order from Monday to Friday, excluding weekends and holidays in Canada and Quebec, within 24 to 48 hours after the order is completed. If you require any quotes or estimates, please feel free to contact us.

Do you ship internationally?

We ship internationally, with the exception of certain countries that are under embargo or subject to other international laws, as well as those in a state of war, countries where mail delivery is unreliable, and nations that do not uphold human rights.

If you have any questions, please feel free to contact us.

Do you offer free shipping?

3DPrintCart does not offer free shipping due to the complexities involved in tracking orders across different countries, considering postal rates, customs regulations, and international agreements.

We provide various shipping options: local, provincial, national, and international, which you may choose from.

However, customers or their designated representatives may collect their orders anytime from Monday to Friday (excluding weekends and holidays in Canada and the province of Quebec) between 9:00 AM and 5:00 PM, following notification that their order is ready for pickup.

It is recommended to purchase insurance, usually at a minimal additional cost, provided by the courier company you select when completing and paying for your online order.