Return and Refund Policy
NOTE: 3DPrintCart reserves the right to modify, change, and update this policy at any time without notice.
Updated and revised on November 19, 2025.
WARRANTY RETURN and REPLACEMENT
In the 30 days (from date of delivery) – REFUND with no specific reasons:
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Order specially ordered or/and modified from the original model do NOT qualify for a refund and return (eg: color, part added, removed, or modified, dimension, and modification which is not included in the original model).
Order with no defect, not specially ordered and not modified are refundable but subject to a 10% restocking fees plus the return fees.
Exchange for a different item, is NOT accepted.
In the 30 days (from date of delivery) – REFUND – DEFECTIVE PARTS:
Defective parts, accessories, power supply, cable, connector, and similar items will be replaced or refunded at no additional cost when the part is defective and not due to misused or used outside the specified limits, in the last case, the product will NOT be refunded and the warranty will be voided.
The client is responsible to return the defective part at his expense and clearly write on the return package the mention “DEFECITVE ITEMS”. In this case, 3DPrintCart.com will full refund the amount paid on the client original order.
Exchange for a different item, is NOT accepted.
After 30 days (from date of delivery) – REFUND with no specific reasons:
No items will be accepted for refund.
After 30 days (from date of delivery) – RETURN – DEFECTIVE PARTS:
(Except for electronic parts, cable and similar)
Defective parts, negligence, and broken parts will be replaced with a new part at 50% of the cost plus shipping fees.
Exchange for a different item, will not be accepted.
No return is necessary.
After 30 days (from date of delivery) – RETURN – ELECTRONIC BOARD, POWER SUPPLY, PLUG, CABLE AND SIMILAR:
No return or refund request will be accepted.
If replacement is needed, the client will have to re-order the parts.
After 90 days (from date of delivery) – ALL ITEMS:
No Return and Refund request is accepted past 90 days
If replacement is needed, the client will have to re-order the parts.
WARRANTY & REPAIR DEFECITIVE PART
3DPrinCart.com has the right to refuse any returns that do not meet the outlined return criteria.
3DPrintCart.com do not repair and fix defective parts. Defective parts will be replaced with new one when the customer sends us a photo of the defective part that was delivered.
3DPrintCart.com doesn’t accept returns on special items on sale or with gift cards.
Parts covered under warranty and approved will be replaced under the terms provided here. All shipping, transport, custom and other fees not described here, and not under 3DPrintCart.com control will be at the charge of the client.
The customer must send to 3DPrintCart.com the proof of purchase, photo and if available, the serial number printed on the part.
In certain case the replacement can be cheaper if the client buy the defective parts in his country because the client doesn’t have to paid for the transport, custom, or other hidden fees. In this case 3DPrintCart.com at its sole discretion, will refund the portion involved with a cash credit which will be at the discretion of 3DPrint Cart to set the price
3DPrintCart.com will notify you once the items is received and inspected, and will let you know if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Upon your request, a credit can also be applied in your account on 3DPrintCart.com.
Contact
For question and comment
- 3Dprintcart.com Contact Form
- Phone number: (Canada) +1 (438) 934- 3269
- Mail: 298 rue Des Orioles, Terrebonne, QC, Canada, J6V 1M8
- 3DPrintcart WhatsApp.